Terms and Conditions – Partszar
These Terms and Conditions apply to all transactions and use of the website for the online motor parts business operated by Partszar. By placing an order or using our website, you agree to be bound by these Terms and Conditions. Please read them together with our Privacy Policy.
Business Information
This website is operated by Partszar Pty.Ltd, registration number 2015/315545/07, with its physical address at 35 Voortrekker Road, Senekal, 9600. Contact: info@partszar.co.za. Complaints and disputes are handled in accordance with section 9 (Installation Procedures & Acknowledgement) below; you may also contact us directly at the above address.
1. Catalogue Accuracy
Partszar strives to ensure the accuracy of our catalogue. However, there might be errors in price listings, item images, or stock availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice.
2. Ownership of Goods
All items remain the property of Partszar until paid for in full.
3. Pricing
Prices are subject to change without prior notice due to fluctuations in the SA Rand / US Dollar exchange rate.
4. Refunds and Claims
- No refunds will be given on parts correctly supplied.
- No claims will be entertained after 3 (three) calendar days of the invoice date.
- Nothing in these Terms and Conditions limits or excludes your statutory rights under the Consumer Protection Act 68 of 2008 (including the implied warranty on defective goods) or your cooling-off rights under section 44 of the Electronic Communications and Transactions Act 25 of 2002, where those rights apply to your purchase.
5. Returns
Returns of correctly supplied goods may be subject to a handling fee of up to 15% of the invoice value. Goods must be returned unused, in their original packaging, together with the original invoice.
6. Courier Damages
Please inspect your parcel on delivery. Any damage in transit must be reported to us within 24 hours of delivery, together with photographs of the packaging and the part, so that we can lodge a claim with the courier company. Claims for transit damage reported after this period, or without the required photographs, may not be capable of being processed with the courier.
7. Delivery Time
The anticipated delivery time is given in good faith, and we will endeavour to adhere to it. However, we are unable to accept liability or responsibility for unforeseeable delays due to factors beyond our control, such as delays on the part of factories, shippers, customs, railways, and road transportation, etc.
8. Warranty and Guarantee Conditions
General Terms
Partszar offers a limited 6-month guarantee on selected parts, subject to the following conditions:
- The part must be installed by a mechanic approved by the Retail Motor Industry Organisation (RMI).
- Damage resulting from negligence or incorrect installation is not covered.
- Partszar reserves the right to inspect the item and refuse warranty if it doesn’t meet these conditions.
Specific Conditions
- Applicability: All warranties or guarantees provided are contingent upon the installation of parts by a mechanic approved by the Retail Motor Industry Organisation (RMI).
- Computer Modules and Keys: Any computer modules, keys, or other components requiring programming for MG or Maxus vehicles must be handled exclusively by an approved MG / Maxus mechanic using a sanctioned diagnostic machine.
- Cylinder Head Gaskets: Warranty or guarantee on cylinder head gaskets is only applicable if the cylinder head bolts are replaced concurrently with the gasket. Failure to do so voids any warranty or guarantee.
- Timing Belts and Tensioners: Any warranty or guarantee on timing belts or tensioners is valid only if both components are replaced simultaneously.
- GWM VGT and WGT Engines: For warranties or guarantees to be valid on Great Wall Motors (GWM) VGT and WGT engines, the timing belt, tensioner, and water pump must be replaced in unison.
- MG 6 Starter Motor: In the case of MG 6 starter motor replacement, it is compulsory to replace the intake manifold gasket as well. Neglecting to do so will result in the warranty on the starter motor being rendered null and void.
- Service Schedule: Failure to follow the service schedule may result in damage to the engine and voiding of any applicable warranties or guarantees.
- Electrical Items: No voluntary warranty or guarantee is provided on any electrical or electronic components, including but not limited to: sensors (MAF, MAP, oxygen, crankshaft, camshaft, throttle position, ABS, airbag, etc.), ECU/ECM modules, ignition coils, alternators, starter motors, wiring harnesses, switches, relays, actuators, solenoids, or any other electrical parts. Professional diagnosis using appropriate diagnostic equipment is required before purchase, and all electrical components must be installed by qualified, RMI-approved technicians. Returns and claims will not be accepted where the part was ordered on the basis of incorrect diagnosis or incorrect part selection, where the part has been installed by unqualified personnel, or where damage was caused by improper installation. Partszar accepts no liability for consequential damage to the vehicle arising from any of the above. By purchasing electrical items, you confirm that proper diagnosis and professional installation are your responsibility. Nothing in this clause limits your statutory rights under the Consumer Protection Act in respect of goods that were defective at the time of supply.
9. Installation Procedures & Acknowledgement
Turbo Installation Procedure
- Clean or replace oil feed pipe
- Flush intercooler
- Flush oil cooler
- Change oil & oil filter
- Replace Air Filter
- Fit Turbo Charger with new Gaskets
- Check all bolts
- When installing the turbocharger, you should prime the turbo with oil before starting the engine to coat the bearings and prevent dry friction
- Let the engine idle after starting and before shutting down to build oil pressure and avoid wearing out the turbine bearings
Clutch Fitments
- Ensure the pressure plate surface is cleaned with brake cleaner or a solvent to remove protective oil.
- Failure to clean protective oil will result in clutch slip & shudder.
- Parts must be fitted by an RMI-approved fitment center.
- Flywheel must be skimmed or replaced.
- Release bearing must be replaced.
- All proof, including a computerized invoice with fitment KM’s of the vehicle and VIN number, must be provided to entertain any claims.
Pre-Installation of Injectors
The following process must be applied:
- A compression test must be carried out by a qualified technician, measured in bar and documented as per manufacturer’s specifications.
- Inspect all injector seats for old washers, ensure all chambers are free of carbon build-up, and inspect seats for damage and wear.
- Ensure a new premium quality fuel filter is installed, fuel lines are inspected and flushed, and the fuel tank is removed and cleaned.
- Ultrasonically clean the high-pressure fuel rail.
- Inspect high-pressure pipes to the injector rail and ensure no dirt and/or foreign particles are present.
- Ensure new, clean fuel is filled into the vehicle.
Installation
- Remove injectors from packaging only when ready to install, ensuring the correct supplied washers are fitted.
- Ensure hands are clean and dirt-free before proceeding to install injectors into cylinders.
- Install new injector hold-down bolts as per manufacturer’s specifications.
- Ensure correct torque procedure is applied.
- Ensure correct bleeding procedure of the fuel system is carried out as per manufacturer’s specification.
- No starting additive should be used when attempting to start the vehicle.
In the event of a claim being made, printed documents need to be provided with a report or invoice stating all the above steps have been completed. Failure to produce these documents and proof of the above steps being completed will result in the claim being rejected. Hand-written reports will not be accepted.
Disclaimer
All test reports have been issued by our qualified technicians, and all test equipment is certified, calibrated, and approved by accredited agencies. It is the responsibility of the workshop to advise their customer and/or the responsibility of the customer to ensure the correct installation procedure is followed, ensure that their vehicle is serviced regularly, and only use recommended fuel retailers.
Acknowledgement
By purchasing and installing our products, you hereby agree, understand, and confirm that:
- You have taken delivery of the goods with sufficient time to inspect and acknowledge that the goods are fit for the intended use.
- You understand and acknowledge that the goods are of a technical nature and must be installed, fit, or worked with by qualified personnel.
- You will not hold Partszar liable for any damage caused by not using qualified personnel.
- The standard warranty applies, unless otherwise stipulated, and it is your responsibility to familiarize yourself therewith.
- In the event of a complaint or dispute arising between the parties relating to the goods, you shall inform Partszar in writing by means of requesting and completing a claim document describing the exact nature of the complaint or dispute and supply all required information.
- Parties will then attempt to resolve the complaint or dispute within 7-10 working days.
- Failure to provide all the required information will render the claim null and void.
- Partszar’s liability in relation to defective goods will be limited solely to the replacement of such parts, unless otherwise prescribed by legislation.
10. Website Security
- Form Protection: Our contact forms are protected by reCAPTCHA, adhering to the Google Privacy Policy and Terms of Service.
- Login Security: The login system is protected by Cloudflare, following their Privacy Policy and Terms of Service.
- Encryption: Our website is secured with a TLS 1.3 SSL certificate from Let’s Encrypt, ensuring safe, encrypted communication between your device and our site. All transactions on partszar.co.za are secure and encrypted using industry-standard protocols.
- Secure Payments: All payment transactions are processed through secure, PCI DSS compliant payment gateways.
11. Coupons / Discounts
Coupons and discounts are valid for regular priced items only. Items that are already on special or discounted are not eligible for additional discounts with coupon codes. The use of a coupon is limited to one per customer, per order, unless otherwise stated.
12. Copyright
Partszar specializes in aftermarket replacement parts compatible with various vehicle brands and models. We are not affiliated with, endorsed by, or in any way officially connected with Chery, GWM, Haval, LDV, MG, Mahindra, Maxus or any other brand mentioned on this website. These brands are mentioned solely for the purpose of identifying vehicle compatibility. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. All original content, images, and designs created by Partszar are copyright of Partszar. All rights reserved. © 2015-2026
13. Automated Access & Data Scraping
The scraping of partszar.co.za is strictly prohibited. You may not use any automated tool, bot, crawler, spider, script, or software to access, extract, copy, harvest, or index any part of this website — including product listings, descriptions, prices, images, fitment data, and catalogue content — without the prior written consent of Partszar. This includes scraping for the purposes of price comparison, data resale, AI/machine-learning training, or reproducing our catalogue on any other platform. Bona fide search engine indexing in accordance with our robots.txt is permitted. We reserve the right to block, throttle, or take legal action against any party violating this clause, and any data obtained in breach of it must be deleted on demand. All catalogue content remains the copyright of Partszar as set out in section 12.
14. Credit and Payment Options
Partszar is not a credit provider and is not registered as a credit provider under the National Credit Act 34 of 2005. Where payment options such as Payflex, Mobicred, or retailer store cards are offered at checkout, all credit is provided directly by the relevant third-party provider, and any credit agreement is concluded solely between you and that provider under its own terms and conditions.
- All credit applications, assessments, approvals, credit limits, interest rates, fees, and repayment terms are determined solely by the relevant credit provider. Approval is at the provider’s discretion and is never guaranteed.
- Partszar has no access to, and accepts no responsibility for, your credit application, credit agreement, account balance, or repayment history with any provider.
- Any queries, disputes, or complaints regarding a credit facility, instalment plan, interest, fees, or collections must be directed to the relevant credit provider.
- Payment examples, instalment breakdowns, and provider features displayed on our website are for illustration only and may change without notice; the provider’s own terms, disclosures, and quotations prevail.
- Refunds on orders paid via a third-party credit or instalment provider are processed back through that provider in accordance with its refund process.
15. Privacy
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Please see our Privacy Policy for details of what we collect and how it is used.
16. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa.
Last updated: 27 July 2026