Most items in stock are dispatched within 1-2 business days. Delivery typically takes 2-5 business days depending on your location within South Africa.

You’ll receive tracking information via email once your order has been dispatched.

Items showing “Available on back-order” are sourced directly from our suppliers.

Backorder items typically take 3-4 weeks to arrive from China.

We’ll keep you updated on your order status via email throughout the process.

Yes, we deliver throughout South Africa via our trusted courier partners.

Delivery costs are calculated automatically at checkout based on your location and order weight.

While we package items securely, courier damage can occur. Please inspect your package upon delivery and report any damage to us within 3 days of receiving your order.

Contact us immediately via WhatsApp or email with photos of the damage for quick resolution.

Yes! Once your order is dispatched, you’ll receive an email with tracking information.

You can also check your order status by logging into your account on our website.

We provide a 6-month limited warranty on selected parts, subject to specific conditions:

• Parts must be installed by an RMI-approved mechanic
• Proper installation procedures must be followed
• Service schedules must be maintained
• Warranty documentation must be completed

• Installation by non-RMI approved mechanics
• Negligence or incorrect installation
• Failure to follow manufacturer’s service schedule
• Not following specific installation requirements for certain parts
• Physical damage due to accidents or misuse

No refunds are provided on electrical items. However, our standard 6-month warranty may apply if installed correctly by an RMI-approved mechanic.

Electrical components are particularly sensitive to installation quality and electrical system compatibility.

Yes, absolutely. For warranty coverage, all parts must be installed by an RMI-approved mechanic. This ensures proper installation and maintains your warranty protection.

We can recommend qualified mechanics in your area – just contact us via WhatsApp!

Computer Modules & Keys (MG/Maxus):
Must be programmed by approved MG/Maxus mechanics using sanctioned diagnostic equipment.

Timing Belts:
Timing belt and tensioner must be replaced together for warranty coverage.

Cylinder Head Gaskets:
Cylinder head bolts must be replaced with the gasket.

Turbochargers:
Require specific installation procedures including oil system cleaning and proper priming.

While you’re welcome to install parts yourself, please note that self-installation voids all warranty coverage.

For complex parts or if you’re unsure, we strongly recommend using an RMI-approved mechanic to ensure proper installation and warranty protection.

No refunds are given on parts correctly supplied. Please ensure you’ve verified part compatibility before ordering. We recommend consulting with an RMI-approved mechanic.

Contact us via WhatsApp with your vehicle details to confirm compatibility before ordering.

All claims must be made within 3 days of the invoice date. After this period, no claims will be entertained.

Contact us immediately via WhatsApp, email, or phone if you notice any issues.

1. Contact us within 3 days of discovering the issue
2. Complete our claim document with detailed information
3. Provide proof of RMI-approved installation
4. Include all required documentation and invoices

We aim to resolve all complaints within 7-10 working days of receiving complete documentation.

We accept all major payment methods:

• EFT/Bank Transfer
• PayFast secure payments
• Ozow secure payments

Our technical team can verify compatibility via WhatsApp or email. Please provide them with the following:

• Vehicle VIN number
• Make, model, year, and engine size
• Current part number (if replacing)

Yes! Send us your parts list via WhatsApp or email and we’ll provide a comprehensive quote.

Bulk orders may qualify for special pricing – contact us for details.